SUMMARY
Multi-talented IT specialist with skills spanning front-end web development, audio-visual integration, networking, communications, troubleshooting and IT support. Committed professional offering nearly 20 years of experience in a wide range of technologies. Excellent communication skills and consistent team player in all types of environments. Seeking to expand talents by bringing wealth of expertise to a well-established organization dedicated to helping clients to fully realize their goals.
SKILLS
TECHNICAL
Web Development – C#, JavaScript, React, HTML5, CSS3, Git/Github, WordPress, PHP, phpMyAdmin, SFTP
Data Visualization – Tableau, executive dashboards, pivot tables & charts
Proprietary CRMs – Press Ganey, NDNQI, Blackbaud Raiser’s Edge, ASAP, ActiveNet
Network Administration – G Suite for Non-Profits, Windows Server, LAN, WiFi, VoIP phones
OTHER
Sound Production – live sound, audio recording, mixing & editing
Quality Assurance – version control, system efficacy, database integrations, streamlined procedures
Collaboration – liaison, trainer, advocate, data visualization for decision making
Risk Management – firewalls, automated data backups, content filtering.
PROFESSIONAL EXPERIENCE
Yale New Haven Health – New Haven, CT
Data Specialist, System Patient Experience March 2020 – Present
- Automated monthly reporting for System Patient Experience scorecards, as well as for 5 delivery networks, cutting production time by nearly 90% and reducing manual errors by a similar amount.
- Integrated varied data sources with primary Press Ganey patient survey feedback to better analyze trends and areas of opportunity for improvement.
- Supported process of setting of Corporate Objectives for Patient Experience, incorporating industry best practices. Assisted in creation of Integrated Leadership Dashboard for leadership to track performance.
- Provide on-demand reporting and analysis for audiences.
Neighborhood Music School – New Haven, CT
Technology Operations & Data Manager July 2012 – Aug 2019
Development Associate May 2011 – July 2012
- Provided technical and operational support for all aspects of entire organization, mastering new skills and abilities as needed.
- Spearheaded transition to new online registration software with the achieved goal of improving both customer and staff user experience.
- Designed and oversaw installation of surround sound audio-visual projection system for Recital Hall, allowing for a wide range of live multimedia performances, movie screenings and executive meetings.
- Configured, maintained, and updated WordPress website themes and plugins, requiring significant PHP and phpMyAdmin.
- As Development Associate, dramatically improved Blackbaud Raiser’s Edge utilization, implementing Event and Honor/Memorial modules, expediting gift entry and acknowledgement procedures, integrating daily cash journals with finance department deposits and reconciliation, and creating improved reporting templates and guidelines.
Regis High School – New York, NY
Database Manager and Special Projects June 2008 – May 2011
Assistant Systems Administrator July 2004 – June 2008
- Improved analysis of alumni and parent giving trends in Blackbaud Raiser’s Edge, increasing ability to reconnect with lapsed donors, preemptively spot reduced giving from formerly strong donors, and better target planned-giving efforts.
- Streamlined procedures for posting deposits, cutting the processing time for submission to the finance office by 80%.
- As Assistant Systems Administrator, provided front-line tech support and equipment maintenance to faculty, staff and students.
Sony Music Studios – New York, NY
Assistant Audio Engineer March 2003 – June 2004
General Assistant Supervisor/General Assistant June 2001 – March 2003
- Engineered and mixed sessions for rap and hip-hop sessions, commercial voice-overs, and for archival playback.
- Assisted staff and visiting engineers and producers in a wide range of sessions: rock bands, jazz ensembles, orchestras, rap and hip-hop sessions, “VH1 Behind the Music” sessions, “Sessions at West 54th Street” recordings, surround sound remixes, and more.
- As General Assistant Supervisor, responsible for training new General Assistants in audio technology, session protocols and proper studio etiquette.
EDUCATION
Syracuse University, Syracuse NY 1999
3.82 GPA, Summa Cum Laude
Bachelor of Music in Music Industry with Performance Honors and University Honors
Phi Kappa Phi (Academic), Pi Kappa Lambda (Music), Golden Key National Honor Society
CERTIFICATIONS
Responsive Web Design, freeCodeCamp 2018
JavaScript Algorithms & Data Structures, freeCodeCamp 2019
INTERESTS
Founder, coach and programmer for the Fit Kids & Teens programs at Elm City Fitness 2013 – present
Baritone Saxophonist with Tuxedo Junction: The Sounds of Swing 2011 – present
Singer, Guitar accompanist – New Haven Resistance Choir 2017 – present
CrossFitter, Tough-Mudder-style obstacle course racer 2008 – present
